Returns & Warranty Policy - Soundcore Philippines

At Soundcore Philippines, we strive for your complete satisfaction with our premium audio products. If you are not entirely happy with your purchase, we offer a straightforward return and exchange process within 7 days of receipt for items in original condition.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via our official website or social media channels within 7 days of receiving your order to request a Return Merchandise Authorization (RMA).

• 2.
  Verification & Approval

  Provide a copy of your proof of purchase and photos/videos of the item's condition for our team to review against our eligibility criteria.

• 3.
  Secure Packaging

  Once approved, pack the item securely in its original packaging, including all accessories, manuals, and freebies that were included in the initial shipment.

• 4.
  Shipment & Inspection

  Send the package to our designated service center for a final quality inspection, after which your refund or replacement unit will be processed within 5-7 business days.