Frequently Asked Questions
Everything you need to know about your soundcore Philippines experience.
What is the standard shipping time within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, including Luzon, Visayas, and Mindanao, delivery typically takes 5-7 business days depending on the courier's schedule.
Does soundcore Philippines offer a warranty on its products?
Yes, all our authentic soundcore audio products come with an 18-month limited warranty against manufacturing defects. Please keep your proof of purchase and original packaging to facilitate any claims.
What payment methods are accepted?
We support a variety of payment options including Cash on Delivery (COD), GCash, Maya, and major Credit/Debit cards (Visa/Mastercard) through our secure payment gateway.
How can I verify if my soundcore product is authentic?
Every genuine soundcore product features a unique 16-digit security code on the packaging. You can verify this code on the official soundcore website to ensure you have received an authentic unit.
What is your return and exchange policy?
We offer a 7-day return policy for items that are defective or damaged upon arrival. The item must be returned in its original condition with all accessories and packaging included.
Can I use the soundcore app with my devices in the Philippines?
Absolutely. The soundcore app is available for download on both the Apple App Store and Google Play Store in the Philippines, allowing you to customize EQ settings, update firmware, and manage noise cancellation.